At Styelle, we love our products and truly hope you do to! If for some reason, you are not in love with your purchase, or there is an issue with it, we have a flexible returns process so you can shop with ease and have an amazing experience every time.
Please hold onto your packaging – this is most important as you will need to seal it up and “return to sender”. If you discard your packaging, you will need to purchase a registered bag from your local post office at your expense. If you have changed your mind or have purchased the incorrect size, we will happily offer a store credit for the item/s so that you can pick something more suitable.
Please note that we do not offer refunds for change of mind. All items are hand packed and quality checked before leaving to avoid you receiving a faulty item completely. Items that are faulty are sent to our seconds processing area for the yearly warehouse clean out before summer and are not added back into the regular stock.
Returns are processed within 5 business days of receiving your items back in our warehouse. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. We strongly advise that you use a traceable delivery method for all returns. Styelle is not responsible for loss or damage to the product during shipping. You may choose to insure your parcel with the courier/postal company you use at your own expense.
We only offer returns on full-priced items. Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $9 from the store credit issued to cover postage.
Please note: We DO NOT ACCEPT the return of swimwear that has had its protective lining removed for hygiene purposes.
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment/s. In the rare event that a return is rejected, the decision is final and not negotiable.
Also – if a garment doesn’t fit, don’t try to force it. Garments returned with broken stitching will be immediately sent back to you and no credit will be granted.
Please note that Styelle does not pay for the postage of your returning item. If you are returning an item due to an error we have made, please contact us for alternative solutions.